Reports & Support Tickets
Reporting a player in game or on the website, reporting a staff member, technical issues, and what happens after you open a ticket.
Reporting a player in game
If someone is breaking the rules right now, type !report in chat. Your report goes straight to our staff, who can see who was involved and what happened on that server.
Not sure if it's against the rules? Type !rules in game or read the rules.
Support tickets
For anything that needs a closer look, sign in and open a ticket from Support with New Ticket. There are three kinds:
| Ticket | Use it for | You'll also need |
|---|---|---|
| Report a Player | Inappropriate behaviour or rule breaking | The game, the server, the player's name and their SteamID |
| Report a Staff Member | Misconduct or unfair treatment by staff | The game, the server, the staff member and the date and time |
| Technical Issue | Problems with gameplay or server performance |
Every ticket needs a title and a description.
Writing a good report
- Say what happened, when and on which server.
- Include screenshots or videos. You can add them to your description, and add more later in the ticket's comments.
- For a player report, include their SteamID if you can. Either the 32-bit or 64-bit form is fine.
Staff reports are only seen by the managers of that game, not by its regular staff.
After you open a ticket
Your ticket moves through these stages, and you're notified when it changes or is assigned to someone:
| Status | Meaning |
|---|---|
| Open | Waiting for a member of staff to review it |
| Under Review | A member of staff is looking into it |
| Closed - Accepted | Resolved, and your report was upheld |
| Closed - Rejected | Reviewed, and no action was taken |
You can reply in the ticket's comments at any time, and the Logs tab shows everything that's happened to it. Your open and closed tickets are listed on Support.
Lambda Premium subscribers get priority support.